License management

MANAGEMENT OF CAX LICENSES

Do IT Systems knows very well how important it is for a company, the adequate management of engineering software licenses.

CAX engineering software are pricy and must work properly because if the license is not available, it may cause critical downtimes.
Do IT Systems helps its clients to manage all operations for the proper functioning of the software with regards to the activities required to keep the software available to all end users.

Moreover, with specific tools, Do IT Systems offers the analysis service of the specific engineering software (use and saturation of licenses).

MANAGEMENT OF SOFTWARE AND LICENSE SERVERS

LICENCES & SOFTWARE

Thanks to the data collected, IT Managers are able to accurately define the budget to allocate for the purchase of software licenses.

We offer a specific remote service to clients for the management and related activities for:
  • CAE Software (Dassault Abaqus, Altair HW suite, Ansys Suite, MSC Suite, etc.)
  • CAD/PLM Software (CATIA, UG, TCAE, PTC etc.)
  • Software for bioinformatics
  • Any type of software with centralized management of licenses
Management of license servers:
  • Installation and management of license servers (Windows and Linux) and relative Floating License services
  • Updating of license servers
  • Installation of expiring licenses
  • Notifications of expiries
  • Management of the license inventory with relative expiries
  • Monitoring of processes / license server services (Nagios, BigBrother, Zabbix, etc.)
  • Management of reservations (whitelist / blacklist)
  • Backup of license servers
  • Downloading of new software versions
  • Management of Database Passwords on the web portals of various suppliers
  • Management of migrations of license services and rehosting with suppliers
  • Operational documents of license services
  • Periodical report with Application Manager or Purchase Department to verify the purchase and execution of orders
  • Centralized support with mailing list or ticketing tool
  • Support of users
  • Monitoring of calls using ticketing tools (DriveIT, ServiceNOW, Track-it, OTRS, etc.)
  • Management of the client’s reference (BPO) to approve installation
  • If requested, daily / weekly / monthly reports with expiries, incidents, open calls, etc.
  • Activations of individual licenses (e.g. Matlab / INCA / ..)
  • Analysis of the use of the license to improve its use
  • Support of users for assigning the license
  • License migration
  • Management of requests of test licenses
  • Management of the new generation of licenses with web portal
  • Inventory of the managed license
  • Download and configuration of new software and relative license manager
  • Download of new license software from the relative portal
  • Installation and testing of new software
  • In case of open problems, contact with the customer care department of the software supplier
  • Elaboration of the operational documentation to install and configure the software
Do It Systems is able to configure and manage different monitoring tools (Observer, SAO, LicenseViewer…) to monitor the use of CAD/CAE licenses in order to:
  • Support users
  • Add new users to the system with the right profile
  • Add a new license server or new software to monitor
  • Notify BUGs and report with the supplier
  • Collect all DENIED data with Agent installed on servers (Linux and Windows)
  • Periodical reports to point out new needs
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